Shipping policy
Delivery is available to valid street addresses within Australia and New Zealand. We do not ship to P.O. Boxes.
All Australia orders are fulfilled and dispatched from our warehouse in Tullamarine, Victoria.
All New Zealand orders are dispatched from our warehouse in Auckland.
Fulfilment and Dispatch
Orders are typically fulfilled and dispatched from our warehouse within 2 business days from receipt of payment.
Please allow for an additional 1-3 business days during peak times, including the first half of month and from September through December.
Note that our warehouse is closed on Victoria public holidays.
You will be notified by email when your order has been dispatched.
Refer to the delivery times below for the estimated delivery time to your location once your order has been dispatched from our warehouse.
Shipping Costs
Please refer to the tables below for shipping and delivery charges.
Australia
| Option | Cost |
| Standard Shipping | $20.00 |
| Free Shipping (orders over $700) | $0.00 |
Amounts quoted exclude GST. Fees and charges are subject to change without notice at any time.
New Zealand
| Option | Cost |
| Standard Shipping | $20.00 |
| Free Shipping (orders over $500) | $0.00 |
Amounts quoted exclude GST. Fees and charges are subject to change without notice at any time.
Free Shipping
Eligibility for free shipping is calculated based on your final order value after any discounts and promotions have been applied.
Delivery Times
Please refer to the tables below for estimated delivery times from when your order has been dispatched.
Australia
| Zone | Business Days |
| VIC | |
| Melbourne | 1 |
| Geelong | 1 |
| Ballarat | 1 |
| Regional Victoria | 1-2 |
| ACT | |
| Canberra | 1 |
| NSW | |
| Sydney | 1 |
| Albury | 1 |
| Newcastle | 2 |
| Regional New South Wales | 2-6 |
| NT | |
| Darwin | 5 |
| Alice Springs | 6 |
| Regional Northern Territory | 5 |
| QLD | |
| Brisbane | 2 |
| Cairns | 4 |
| Gold Coast | 2 |
| Mackay | 3 |
| Toowoomba | 3 |
| Townsville | 4 |
| Regional Queensland | 3-8 |
| SA | |
| Adelaide | 1 |
| Regional South Australia | 2-3 |
| TAS | |
| Hobart | 5 |
| Launceston | 5 |
| Regional Tasmania | 6 |
| WA | |
| Perth | 5 |
| Regional Western Australia | 5-8 |
Delivery times are estimates only and may vary.
Notifications and Tracking
You will be notified by email when your order has been dispatched. The notification will include a tracking number and link that you can use to check the status of your delivery.
Receiving Your Delivery
For the safety of our delivery drivers, your order can only be delivered to your door or reception. Please ensure someone is available at the time of delivery to move your items to your storeroom or a safe location.
Please note that if you are not available to receive your order at the time of delivery, you may be charged a redelivery fee.
Delivery Times
You will receive an email from our carrier when your order is out for delivery. We cannot guarantee that your order will be delivered during specific hours.
Commercial Addresses
Your order will require a signature on delivery.
Residential Addresses
You will need to provide delivery instructions and Authority to Leave (ATL) to have your order delivered to a residential address. If there is no one available to receive your delivery, it will be left in accordance with the provided instructions. Please note that Fitness Vending and it's delivery partners are not responsible for damage or loss of goods once delivered.
Issues and Support
Please check your tracking code for delivery status updates once your order has been dispatched.
If your order has been delivered and an item is missing or damaged, please contact us immediately.